Product
Ticketing
Complete ticket management for modern support teams. Route, track, and resolve every request with precision and full visibility.
Department Routing
Automatically route incoming tickets to the right team based on topic, priority, and department rules. Ensure every request reaches the best-suited agent without manual triage.
- Auto-route by topic and priority
- Department-based assignment rules
- Load balancing across agents
- Fallback routing for unmatched tickets
SLA Tracking
Monitor response and resolution times with real-time SLA indicators. Get breach alerts before deadlines hit so your team never misses a commitment.
- Real-time SLA countdown indicators
- Breach alerts and escalation triggers
- Per-department SLA policies
- Historical SLA compliance reports
Ticket Import
Migrate your existing support history from external systems like Zendesk and Intercom seamlessly. Preserve context, attachments, and metadata during the transition.
- Zendesk and Intercom importers
- CSV bulk import support
- Attachment and metadata preservation
- Duplicate detection and merge
Widget Integration
Visitors create tickets directly from the chat widget without leaving the conversation. Seamless handoff between chat and ticketing for a unified support experience.
- In-widget ticket creation
- Chat-to-ticket escalation
- Status updates in real time
- File attachments from widget
Activity Timeline
Full history of every ticket interaction -- messages, status changes, assignments, and internal notes. Complete audit trail for compliance and team accountability.
- Chronological event log
- Status change tracking
- Internal notes and mentions
- Assignment and escalation history
API Endpoints
50+
Uptime
99.9%
Response Time
Sub-second
Compliance
SOC 2 Ready
